Returns & Refund Policy

Bespoke Notice: As our products are handcrafted and custom-made to your specific requirements, designs, and measurements, they cannot be resold. Therefore, we generally do not accept returns or provide refunds for non-quality issues once production has been approved and completed.

1. Cancellation Policy

Orders can be cancelled for a full refund within 24 hours of payment. Once the sampling process or material procurement has begun, a partial refund may apply to cover the incurred costs.

2. Quality Issues & Defects

If the final product has significant manufacturing defects or differs substantially from the sample you approved, please contact us within 7 days of receipt. We will provide a free remake or a partial/full refund after verification.

3. Measurement Variations

Since each item is handmade, please allow for a standard margin of error (1-2cm). We are not responsible for incorrect fit due to inaccurate measurements provided by the customer.

4. Shipping Damages

If your package arrives damaged, please take photos of the packaging and the product immediately and contact our WhatsApp or Email support within 48 hours to file a claim with the carrier (UPS/FedEx).

5. Contact for Support

To start a return or refund inquiry, please provide your order number and clear photos of the issue to our team via WhatsApp or Email. We strive to resolve all disputes through friendly consultation.